Refund Policy

Contanti, LLC

Contanti, LLC Return & Refund Policy

At Contanti, LLC, we deeply value every customer and your satisfaction is important to us. All of our products are custom-made and fulfilled by our trusted partner, Printful, who shares our commitment to quality and service.

Because each item is produced on-demand, Printful manages all return and refund requests directly. This ensures that any issues—such as misprints, damages, or items lost in transit—are handled quickly and fairly. We want to assure you that Printful has established policies and processes in place, so all legitimate concerns are resolvable.

Please note that Contanti, LLC is not responsible for processing returns or refunds directly, as we do not keep inventory or manage fulfillment. Instead, our partner Printful handles these matters to maintain efficiency and accountability.

Before placing an order, we encourage you to review the full Returns & Refunds Policy carefully.

You can always contact us for advance assistance at contactus@contantiusa.com

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Printful Returns & Refunds Policy

Product List (We'll add additional new arrivals item below):

ITEMS: 1. Youth Hoodie 2. Adult Hoodie  

Eligibility for Returns & Refunds

  • Damaged, misprinted, or defective items: If your order arrives misprinted, damaged, or defective, please submit a claim within 30 days of receiving the product. We will replace the item or issue a refund at no extra cost.

  • Lost-in-transit packages: Claims must be submitted within 30 days of the estimated delivery date.

  • Change of mind, sizing issues, or incorrect selections: Because each item is made to order, we cannot offer free returns or refunds for buyer’s remorse, wrong sizes, or incorrectly chosen items. Please review size charts carefully before purchasing.

Returned-to-Sender Orders

  • If an order is returned due to an incorrect address, refusal, or being unclaimed, you will receive a notification. You’ll have 30 days to confirm reshipment (additional shipping fees may apply).

  • If no reshipment is requested, the item will be considered unclaimed.

How to File a Claim

If your item qualifies for a replacement or refund, please:

  1. Email us at info@contantiusa.com with your order number, description of the issue, and photos (if applicable).

  2. We will review your claim and coordinate with Printful for resolution.

Shipping & Service Area

  • Currently, Contanti, LLC only ships within the USA. International orders are temporarily unavailable.

  • All returns are directed to the nearest Printful fulfillment center that processed your order.

Contact Information

For returns, refunds, or support, please reach out:

Final Note

At Contanti, LLC, we are committed to providing you with high-quality products that celebrate self-worth, luxury, and community. Thank you for supporting our journey.



You can always contact us for any return question at contactus@contantiusa.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@contantiusa.com.

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Contanti, LLC

Contanti, LLC Return & Refund Policy

At Contanti, LLC, we deeply value every customer and your satisfaction is important to us. All of our products are custom-made and fulfilled by our trusted partner, Printify, who shares our commitment to quality and service.

Because each item is produced on-demand, Printify manages all return and refund requests directly. This ensures that any issues—such as misprints, damages, or items lost in transit—are handled quickly and fairly. We want to assure you that Printify has established policies and processes in place, so all legitimate concerns are resolvable.

Please note that Contanti, LLC is not responsible for processing returns or refunds directly, as we do not keep inventory or manage fulfillment. Instead, our partner Printify handles these matters to maintain efficiency and accountability.

Before placing an order, we encourage you to review the full Returns & Refunds Policy carefully.

You can always contact us for advance assistance at contactus@contantiusa.com

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Printify Returns & Refund Policy 

Product List (We'll add additional new arrivals item below):

ITEMS: 1. Toddler Hoodie  

  • Eligibility & Timelines

    • Defective, damaged, misprinted items: Report within 30 days of delivery. You must contact Printify via the “Submit issue” form and include your order ID and clear photo(s) showing the problem. Printify+2Printify+2

    • Wrong size/color/change of mind: These do not qualify for refund or reprint. Because all products (including toddler hoodies) are made-to-order, returns/exchanges for sizing issues or buyer’s mistake are not covered. Printify+2Printify+2

    • Lost packages or returns-to-sender: If an order is lost in transit or being returned due to address issues, Printify may offer a reprint or partial refund (depending on situation) once the issue is investigated. Printify+1

  • What Printify Covers vs What You (The Store) or Customer Covers

    • Printify covers manufacturing defects, print errors, shipping/damage issues when reported within the window. Free reprint or refund is offered. Printify+2Printify+2

    • Printify does not cover wrong size or color choices, change of mind, or minor deviations in print placement (for many products) that fall within their tolerance limits. For DTG and other printing methods, slight positioning variations are allowed and are not considered defects. Printify+1

  • Process for Claims

    1. Go to your Printify account → Orders → Select the order with the toddler hoodie (or other item).

    2. Click Submit issue under the affected product. Printify+1

    3. Provide order ID, description of the issue, and photo(s) of the problem. If multiple items/designs are affected, include a collective photo or video. Printify+1

    4. Wait for Printify to review. If approved, you'll receive either a free reprint or a refund credited to your Printify account. From there you can withdraw or apply the funds as per your store settings. Printify+1

  • Special Notes on Toddler Hoodie Sizes

    • The same rules apply to toddler hoodies as any other apparel item: no returns for wrong size or change of mind.

    • Defects, damage or misprint of toddler hoodies are covered when reported within 30 days with photographic proof.

    • If shipping or address errors cause non-delivery/return to sender, these may be eligible for partial refund or reprint depending on the cause.

Contact Information – Printify

  • Support methods:
    • 24/7 Live Chat via Printify dashboard. Printify
    • Contact form available in Help Center. Printify

  • Where to submit issues:
    Use the “Submit issue” button under the affected order in your Printify account to start a refund or reprint request. Printify+1

  • Other relevant info:

    • Refunds are first issued to your Printify account balance before you withdraw to original payment method. Printify

    • If your billing currency is not USD, refunds still follow currency rules tied to the original payment source. Printify